So I emailed them again, I called, I tweeted, and at long last:
I have my tea!
I'm not going to lie, it felt pretty thug walking into the store grabbing 12 boxes of tea, going to the register to give my "Free Tea!" coupons, and walking out with what should have been something like a $35 bill scott free.
I love tea. Especially in the winter, after a long day at the mountain, right before bed.